As someone who's always been blown away by the service I've received at my local Apple Store, this Seattle Rex blog post was a big surprise. On the surface, it's difficult to see just what Apple was thinking taking the position they took on this one.

Apple, well, they didn’t really have a defense. They just kept repeating things like “It’s Apple’s policy to do this”, and “It’s Apple’s position that we do that”. The Apple guys seemed genuinely surprised that I knew as much as I did about computer hardware.

Hat tip to Loop Insight.